Frequently Asked Questions

* UK items are not considered lost until 10 Working days AFTER the item should have arrived. We are unable to provide a replacement or refund until these working days have passed.
* International Items are not considered lost until 20 working days AFTER the due date for items in Europe, and AFTER 25 working days for the rest of the world. We are unable to provide a replacement or refund until these working days have passed.
Approx postage times to Europe are 5-7 Working days.
Approx postage times to the rest of the world are 7-10 Working days.

Any item not received must be reported to us within 90 days of dispatch. After this time we are unable to offer a replacement or refund.

We generally ship via Royal Mail standard shipping. We do reserve the right to choose a different carrier at times depending on shipping times and charges.

Once we ship your item we are no longer in charge. The postal system takes over and we no longer have any control of when your item will arrive. We are unable to guarantee shipping times.

Tracking is not included on the UK or international orders, if you would like to add tracking to your order please message us before purchasing for a quote.

UK orders can be upgraded to 1st class at checkout.
International orders can upgrade to tracked at checkout.

We can offer different postal services to suit your needs, please just get in touch with us before you order.

If you upgrade your postage you are only upgrading the service it will be sent by. This in no way will alter your processing time.

If your item arrives damaged please contact us immediately. We will endeavour to work with you quickly to achieve a resolution. All damages must be reported within 7 days of receipt of your item.
We require photographic evidence of the damage including photographs of the outer packaging.
We may ask for the item to be returned to us (we will refund any postage costs).
No refund or replacement can be issued until these are received.

If we ask for the item to be returned we will only refund standard 2nd class postage on the return unless we specify differently. If you choose to return using a more expensive postage option you are responsible for the difference in cost.

Please obtain proof of posting, as if the item gets lost in transit this will be sufficient for us to process your refund.

We accept returns on non-personalised items. If you are returning from overseas, you MUST mark your parcel as 'RETURN TO SENDER IN ORIGINATING COUNTRY', so custom charges are waived. If you fail to do this any custom charges we incur will be deducted from your refund amount.
The buyer is responsible for return postage.

Items must be returned in their original state, not used and resale-able or a fee may be charged.

We do not accept returns on personalised items.

We are happy to make small amendments such as text or simple layout changes to any of our designs.

If the changes require much more time or redesigning, we can offer our custom design option at an additional price.

If you would like to make changes to any of our designs, please pop us a quick message and we will confirm if it's possible to do.

We try to keep our processing times to a minimum as we understand you would love your items quickly but everything we do is designed and printed to order so we do need time to make and send your order.

We do offer a 'rush' service on request for a small charge. The charge is to cover our time. All rush orders are processed outside of normal working hours so as not to delay any other customers orders.
This is why the rush service must be requested and is not available to purchase all of the time.

Our rush service is not available on our custom design listings.

We are really approachable and happy to answer your questions. Contact us on our socials or via email for more details.